CUSTOMER RELATIONSHIP MANAGEMENT

Configure the CRM in your company to have a customer success model

Customer Relationship Management tools are important for better service to customers and for maintaining a healthy and fruitful relationship.

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

Currently the traditional CRM adds to SOCIAL CRM meet the needs and expectations of customers across all channels of interaction with the company:

  • Personal contact
  • Telephone contact
  • Online chat
  • Website
  • Blog
  • Social network

What are the benefits of SOCIAL CRM?

It allows you to get connected with prospects and customers by finding out where they’re having conversations and get involved in those conversations.

It gives all team members of an organization access to a comprehensive database that has relevant information on customers or potential customers

It Increases sales gaining the trust of customers as products and value added services are offered.

It Identifies innovative ideas. A problem or a complaint from a customer can lead to the creation of a new product or service.

WHAT WE OFFER OUR CLIENTS

CRM Consulting to choose the program that best suits your features.

CRM implementation in the company.

We provide the necessary courses for your employees to help them to use it.

Social CRM management

ARE YOU INTERESTED IN OUR SERVICES?

We will contact you within 24 Hours!

SPAIN CENTRAL OFFICE

SPAIN CENTRAL OFFICE

Address
Calle Sevilla, 3, Alcorcón (Madrid) 28922 España
Mail
dcv@benchmarketingonline.com
Web
www.benchmarketingonline.es

ITALY CENTRAL OFFICE

ITALY CENTRAL OFFICE

Address
Zona Industriale A.S.I Ceraso Marcianise (Caserta) 81025 Italia
Mail
dcv@benchmarketingonline.com
Web
www.benchmarketingonline.it